The following disclosure describes the network practices, performance characteristics and commercial terms for Mutual Telephone Company and Mutual TeleCommunications pursuant to the Federal Communications Commission’s Open Internet Transparency requirements in 47C.F.R ยง8.3.

Network Practices:

  • Congestion Management:
    MTC’s network is continuously monitored to ensure it is meeting the needs of our customers. Customers can expect higher latency during peak hours which are from 5pm to 10pm daily.
  • Application-Specific Behavior:
    MTC does not block or otherwise inhibit, favor or rate control lawful protocols of any kind nor any lawful applications or classes of applications.
  • Device Attachment Rules:
    MTC does not restrict the devices that may attach to our network. However, in the event that a customer supplies their own CPE, configuration parameters will be provided and customer will be responsible for programming.
  • Security:
    In the event email, web servers, or computers become infected and transmit malicious payloads MTC reserves the right to address these situations on an as-needed basis to ensure the integrity of our network.

Commercial Terms:

  • Pricing :
    – Static IP additional $5 a month.
    – Reconnect fee is $50.00.
  • Privacy Policies:
    Traffic information is not stored, provided to third parties, or used by the carrier for non-network management purposes.

 

Performance Characteristics:

 

Service DescriptionTechnologyAdvertised SpeedActual SpeedExpected LatencyApplications
GoldWimax5Mbps/2Mbps4.8Mbps/1.6Mbps80-100Email, Web Browsing, music streaming, social media, video streaming, online gaming, etc.
SilverWimax3Mbps/1Mbps2.9Mbps/0.79Mbps80-100Email, Web Browsing, music streaming, social media, video streaming, online gaming, etc.
BronzeWimax1Mbps/0.5Mbps1.1Mbps/0.36Mbps80-100Email, Web Browsing, music streaming, social media, etc.
Gold700/900 Wireless1Mbps/1Mbps0.97Mbps/0.96Mbps50-100Email, Web Browsing, music streaming, social media, etc.
Silver700/900 Wireless768Mbps/768Mbps0.81Mbps/0.74Mbps50-100Email, Web Browsing, music streaming, social media, etc.
Bronze700/900 Wireless512Mbps/512Mbps0.49Mbps/0.47Mbps50-100Email, Web Browsing, music streaming, social media, etc.
Premium PlusFiber to the Home150Mbps/25Mbps155.10Mbps/49.8Mbps30-50Email, Web Browsing, music streaming, social media, video streaming, online gaming, etc.
PlatinumFiber to the Home50Mbps/15Mbps51.67Mbps/15.68Mbps30-50Email, Web Browsing, music streaming, social media, video streaming, online gaming, etc.
Premium PlusFiber to the Home25Mbps/7Mbps26.8Mbps/7.97Mbps30-50Email, Web Browsing, music streaming, social media, video streaming, online gaming, etc.
PremiumFiber to the Home15Mbps/3Mbps15.72Mbps/3.18Mbps30-50Email, Web Browsing, music streaming, social media, video streaming, online gaming, etc.
EnhancedFiber to the Home10Mbps/3Mbps10.59Mbps/3.16Mbps30-50Email, Web Browsing, music streaming, social media, video streaming, online gaming, etc.
BasicFiber to the Home5Mbps/1Mbps5.42Mbps/l.66Mbps30-50Email, Web Browsing, music streaming, social media, video streaming, online gaming, etc.

Actual speeds and expected latency results are determined from internal testing. Note: Speeds are burstable to maximum purchased speed.

Customers may contact our help desk at 866-253-4772 or our office at 620-897-6200 with any questions or concerns.